Contact Us
At Castle Bingo, we understand the importance of accessible and responsive customer support. Our dedicated team is here to help with any questions or issues you may have.
Support Availability
Our support center is open 7 days a week to assist you with your queries. While our primary method of contact is through email, you can also reach us by contacting one of our local clubs directly for immediate assistance.
Contacting Us via Email
If you need help or have any questions about our services, please feel free to contact us using the following email addresses:
Help Centre Access
For more detailed information on how to get started with Castle Bingo, please visit our Help Centre. Our comprehensive guide covers frequently asked questions and provides step-by-step instructions for managing your account.
Responsible Gambling Assistance
We take the well-being of our players seriously. If you or someone you know is struggling with problem gambling, please contact us via email using one of the above addresses, stating "Gambling Support" in the subject line. We'll direct you to resources and support services that can help.
Technical Support
For technical issues related to your device compatibility or account management within our app, please get in touch with for expert assistance.
Complaint or Dispute Guidance
If you have a complaint or issue regarding the service we've provided, please contact us via email using one of the above addresses. We'll do everything possible to resolve your concern promptly and fairly.
Communication Response Expectations
While we strive to respond to all inquiries within 24 hours during working hours (Monday-Friday, 9 am-5 pm GMT), our response times may vary depending on the nature and volume of queries received. For urgent matters or issues affecting gameplay, please contact us via email using one of the above addresses.
Account-Security Assistance
If you're concerned about your account security or require assistance with resetting login credentials, please don't hesitate to reach out to for support.
Mobile and Desktop Support Accessibility
Our service is optimized to ensure seamless access across all devices. If you encounter any issues, we encourage you to try clearing cache, checking your internet connection, or getting in touch with us through email.
While our primary language of communication is English, we make an effort to provide assistance where possible in multiple languages.
