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Privacy Policy

Privacy Policy

IntroductionCastle Bingo, a part of Castle Leisure Limited, is committed to protecting the personal data and online security of its users. This Privacy Policy outlines how we handle your information when you use our services.

What Personal Information May Be Collected

We may collect personal data from various sources, including:

  • Account registration: name, email address, date of birth
  • Device and browser information: IP address, device type, operating system, browser version
  • Usage analytics: login history, gameplay activity, session duration

Account Registration InformationWhen you register an account with us, we collect personal data to create your user profile. This information is stored securely and used for authenticating logins.

Device and Browser Information

Our website uses cookies and tracking technologies (see "Cookies" below) to monitor device and browser settings. This helps ensure that our services function correctly across various devices and browsers.

Usage Analytics and Behavioural DataWe may collect data on your usage of our platform, including login history, gameplay activity, and session duration. We use this information for analytical purposes only, such as improving user experience or detecting potential issues with the service.

Cookies and Tracking Technologies

Our website uses cookies to facilitate navigation, improve performance, and enhance functionality. Cookies are small text files stored on your device by web browsers. These tracking technologies help us monitor usage patterns, which enables us to:

  • Enhance platform security
  • Personalize user experience
  • Improve overall service quality

We use third-party services for analytics purposes (see "Third-Party Services or Integrations" below) and share anonymous data with these providers.

Communication PreferencesYou can control how we communicate with you through our platform by adjusting your settings:

  • Adjust notification preferences in the account settings
  • Opt-out of marketing communications via email or the notification centre

We respect user wishes to opt-out of marketing materials, but please note that some services may require contact information for operational purposes.

Data Storage and RetentionCastle Bingo stores personal data securely on servers located within the United Kingdom. We keep your account registration details in accordance with applicable laws and regulations, such as the UK Data Protection Act 2018. For most users, this means keeping stored data for no longer than two years from last interaction.

Security and Account Protection

We implement technical security measures to prevent unauthorized access:

  • Secure Sockets Layer (SSL) encryption for website communication
  • Two-Factor Authentication (2FA) via SMS or Authenticator app
  • Platform monitoring for login attempts, suspicious activity

To protect account integrity, we recommend:

  • Using a strong password and enabling 2FA
  • Avoiding sharing your login credentials with others
  • Keeping personal devices up-to-date to prevent exploitation of known security vulnerabilities